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Shop Terms

The rules for shopping at Rubikon 3D. Version of 9 November 2026.

About this translation

This English version is a translation provided for convenience. In case of any discrepancy, the Polish version (Regulamin sklepu) is binding.

§ 1. General provisions

  1. These Terms set out the rules for using the Rubikon 3D online shop available at rubikon3d.com, the rules for concluding contracts for the sale of Products and contracts for Custom Printing, and the rules for withdrawal from the contract and for submitting complaints.
  2. The Shop is run by Patryk Wołosowicz, ul. Świerzawska 4/229, 60-321 Poznań, as unregistered business activity referred to in art. 5 ust. 1 (Article 5(1)) of the Act of 6 March 2018 - Entrepreneurs' Law (ustawa Prawo przedsiębiorców) (hereinafter: the Seller). Unregistered business activity is not subject to entry in CEIDG (the Polish Central Register and Information on Business Activity).
  3. Contact with the Seller:
    • e-mail: druk@rubikon3d.com,
    • phone: +48 609 692 311,
    • address for correspondence, returns and complaints: ul. Świerzawska 4/229, 60-321 Poznań.
  4. A Customer who is a Consumer has the same rights towards the Seller as when buying from a business entered in CEIDG, in particular the right to withdraw from the contract and the rights relating to lack of conformity of the goods with the contract.
  5. The Shop sells and ships goods within Poland.
  6. These Terms are available free of charge on the Shop website in a form that allows them to be saved and printed.

§ 2. Definitions

  1. Shop - the website at rubikon3d.com.
  2. Customer - a natural person, a legal person or an organisational unit without legal personality that uses the Shop, sends an Inquiry or places an order.
  3. Consumer - a Customer who is a natural person and concludes a contract not directly related to their business or professional activity.
  4. Entrepreneur with Consumer Rights - a natural person who concludes a contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity as made available in CEIDG. The provisions of these Terms on the right of withdrawal from the contract and on lack of conformity of the goods with the contract apply to such a person in the same way as to a Consumer.
  5. Product - an item from the Shop catalogue made using 3D printing according to the Seller's design.
  6. Custom Printing - making a 3D print from a file sent by the Customer or according to a design prepared on the basis of the Customer's requirements.
  7. Calculator - a tool in the Shop which, after a 3D file is uploaded, shows an estimated price of the print.
  8. Inquiry - a message about Custom Printing sent through the form in the Shop or by e-mail.
  9. Quote - an e-mail from the Seller with the price, deadline and conditions for carrying out Custom Printing.
  10. Account - a free electronic service in the Shop in which the Customer can see their orders and save favourite Products and shipping details.

§ 3. Electronic services

  1. The Seller provides the following electronic services in the Shop free of charge:
    • browsing the Product catalogue,
    • the Calculator,
    • the Inquiry form,
    • the order form (cart),
    • the Account.
  2. A contract for the provision of an electronic service is concluded when the Customer starts using the given service and terminates when the Customer stops using it, e.g. by closing the page or sending the form.
  3. To use the Shop, you need a device with internet access and an up-to-date web browser with JavaScript enabled, and to send an Inquiry or place an order, also an active e-mail address. The Calculator accepts STL and 3MF files up to 25 MB. One Inquiry may contain up to 10 files.
  4. The Customer may not provide unlawful content, including sending files to which they do not hold the rights, or disrupt the operation of the Shop, in particular by circumventing the limits on quotes and Inquiries.
  5. The Shop protects itself against abuse with limits: the number of quotes in the Calculator and the number of files sent in Inquiries by one person within a day are limited, as is the number of orders placed within a day from one internet connection (IP address) or for one e-mail address. Once the quote limit is exceeded, the Calculator shows only a price estimate, and once the file limit is exceeded, another Inquiry can be sent the next day or by e-mail.
  6. Complaints about electronic services can be submitted by e-mail to druk@rubikon3d.com. The Seller responds to them within 14 days.
  7. The Customer logs in to the Account with a one-time code which the Shop sends to the Customer's e-mail address - without a password. The first login creates the Account and concludes a contract for maintaining it for an indefinite period (point 2 does not apply to the Account). An Account is not needed to place an order. The Account shows orders placed with the Account's e-mail address, including those placed before it was created. The Customer does not share login codes with other people.
  8. The Customer may delete the Account at any time on the Account page or by asking for it by e-mail at druk@rubikon3d.com - this terminates the contract for maintaining the Account. Deleting the Account does not affect orders already placed. The Seller may terminate this contract with 14 days' notice, informing the Customer by e-mail, and where the Customer breaches point 4 - with immediate effect.

§ 4. Calculator and files from the Customer

  1. The price shown in the Calculator is an estimated price. It is not an offer within the meaning of the Civil Code (Kodeks cywilny) and does not oblige the Seller to make the print. The Seller gives the binding price in the Quote, after checking the file.
  2. The Calculator applies a discount for the number of copies of one file: 3% from 5 copies, 5% from 21 copies and 8% from 100 copies. The minimum order value for Custom Printing is 35 PLN.
  3. By sending a file, the Customer declares that they have the right to use it and that making the print does not infringe the rights of third parties, in particular copyright, rights from registered industrial designs and trade marks.
  4. The Seller may refuse to prepare a Quote or to make a print, in particular where the file depicts a weapon, ammunition or parts of them, or a dangerous or prohibited item, where the print could infringe the law or the rights of third parties, or where the model is not suitable for 3D printing.
  5. The Seller is responsible for making the print in accordance with the file and the arrangements in the Quote (material, colour, number of copies). The Seller is not responsible for errors in the design sent by the Customer, e.g. incorrect model dimensions, unless in the Quote the Seller undertook to check or correct the design.
  6. The rules for storing files and data from Inquiries are described in the Privacy Policy.

§ 5. Product orders

  1. To place an order, the Customer adds Products to the cart, provides the details needed to fulfil the order (first and last name, e-mail address, phone number, delivery address or a chosen Paczkomat (InPost parcel locker) or DPD Pickup point), chooses the delivery and payment method, and then clicks the "Order with obligation to pay" button.
  2. Before placing the order, the Customer sees the price of the Products, the delivery cost and the total amount to pay.
  3. After placing the order, the Customer receives an e-mail confirming that it has been accepted. At that moment the contract of sale is concluded. The confirmation contains the content of the order and a link to these Terms.
  4. Products are printed after the order is placed or shipped from stock. The Product description states its features, dimensions and the devices it fits.
  5. The Customer chooses the colour, and where the Product offers this choice also the material, on the Product page from the colours the Seller has available at the time. A Product in another colour can be ordered after contacting the Seller.
  6. When the Customer chooses payment via HotPay, after placing the order they are taken to the payment page. If the payment fails, the Customer can retry it from the order page (link in the confirmation e-mail) within the time limit set out in § 8 point 5.
  7. The Seller informs the Customer by e-mail when the payment has been received, when the order has been shipped (with the tracking number, if available) and when the order has been cancelled.

§ 6. Custom Printing

  1. The Customer sends an Inquiry through the form in the Shop or by e-mail to druk@rubikon3d.com. After sending an Inquiry through the form, the Customer receives an e-mail with the Inquiry number and a summary: the file names, the chosen options and the estimated price (§ 4 point 1). This e-mail is not a Quote.
  2. The Seller checks the file and sends a Quote. The Quote states the price, material, colour, number of copies, the cost and method of delivery, the shipping date and the validity period of the Quote, which is not shorter than 7 days.
  3. The contract is concluded when payment for the Quote, made within its validity period, has been received. The Seller starts printing after the payment has been received.
  4. Custom Printing is carried out according to the Customer's specifications and serves to meet the Customer's individual needs. Therefore, the Consumer and the Entrepreneur with Consumer Rights do not have the right to withdraw from this contract (art. 38 ust. 1 pkt 3 (Article 38(1)(3)) of the Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta)). The Seller reminds the Customer of this in the Quote.
  5. The Customer's rights relating to lack of conformity of the goods with the contract (§ 11) also apply to Custom Printing.

§ 7. Features of 3D prints

  1. Products and custom prints are made using 3D printing (FDM), layer by layer. Visible layer lines, small marks left by supports and slight differences in shade between batches of material are features of this technology, not defects.
  2. The dimensions of a print may differ from the dimensions of the model by a few tenths of a millimetre.
  3. Colours in photos and on screen may differ slightly from the actual colours.

§ 8. Prices and payments

  1. Prices in the Shop are given in Polish zloty (PLN) and are final prices. The Seller uses the VAT exemption, so VAT is not added to the prices.
  2. Delivery costs are given on the Shipping and payments page, and before the order is placed also in the cart.
  3. Online payments are handled by HotPay: ePłatności Sp. z o.o. Sp. k. or HotPay B2B Sp. z o.o., both with their registered office at ul. 27 Stycznia 9, 34-120 Andrychów. Available payment methods: BLIK and fast online transfer.
  4. The Customer may also pay by ordinary bank transfer to the Seller's bank account. The Seller gives the Customer the account number and the transfer title after the order is placed. The Seller fulfils the order after the payment has been credited to the Seller's account.
  5. An order for Products must be paid for within 3 days of placing it. If the payment is not received within this time, the order is cancelled, and the Seller informs the Customer of this by e-mail.
  6. At the Customer's request, the Seller issues a bill (rachunek).

§ 9. Delivery

  1. The Seller ships orders within Poland via InPost (to a Paczkomat or by courier to the given address) or via DPD (to a DPD Pickup point or locker or by courier to the given address). The Customer chooses the delivery method.
  2. Delivery prices and free delivery thresholds are given on the Shipping and payments page.
  3. The Seller ships Products within 48 hours of receiving the payment. The shipping date for Custom Printing is given in the Quote. The delivery time depends on the carrier.
  4. Orders that do not fit in the largest InPost Paczkomat parcel are priced separately by the Seller. Before placing such an order, it is a good idea to write to the Seller.
  5. Where the Customer pays for delivery, by placing the order the Customer grants the Seller a one-time power of attorney to conclude, in the Customer's name and at the Customer's expense, a contract with the chosen carrier (InPost or DPD) for the delivery of the ordered goods. Where delivery is free, the Seller concludes this contract in its own name and at its own expense.
  6. It is a good idea to check the parcel on collection and, if it is damaged, report this to the carrier. This is not a condition for exercising the rights relating to lack of conformity of the goods with the contract.
  7. The risk of accidental loss of or damage to the goods passes to the Consumer when the goods are handed over to the Consumer.

§ 10. Right of withdrawal from the contract

  1. The Consumer and the Entrepreneur with Consumer Rights may withdraw from a contract for the sale of a Product within 14 days without giving any reason. The period runs from the day on which the Customer, or a person indicated by the Customer other than the carrier, takes possession of the Product. If the order covers several Products delivered separately, the period runs from taking possession of the last of them.
  2. To withdraw from the contract, it is enough to send the Seller a statement before the period expires, e.g. by e-mail to druk@rubikon3d.com or by post. The model form in the annex to these Terms may be used, but this is not mandatory. The Seller confirms receipt of the statement by e-mail.
  3. The Customer sends the Product back to the Seller's address without undue delay, and no later than 14 days from the day of withdrawal from the contract. The Customer bears the direct cost of returning the Product.
  4. The Seller refunds all payments received, including the cost of delivery to the Customer, without undue delay, and no later than 14 days from the day of receiving the statement of withdrawal. The refund is made using the same payment method the Customer used, unless the Customer agrees to another method that does not involve any costs for the Customer.
  5. If the Customer chose a delivery method more expensive than the cheapest standard method offered by the Seller, the Seller does not refund the difference in delivery costs.
  6. The Seller may withhold the refund until the Product has been received back or proof of its return has been provided, whichever happens first.
  7. The Customer is liable for any reduction in the value of the Product resulting from using it beyond what is necessary to establish its nature, characteristics and functioning.
  8. The right of withdrawal does not apply to Custom Printing or to Products made according to individual dimensions or a design agreed with the Customer (art. 38 ust. 1 pkt 3 (Article 38(1)(3)) of the Consumer Rights Act).

§ 11. Complaints - lack of conformity of the goods with the contract

  1. The Seller is liable to the Consumer and the Entrepreneur with Consumer Rights for any lack of conformity of the goods with the contract that existed at the time of delivery and became apparent within 2 years of that time, under the rules of Chapter 5a of the Consumer Rights Act.
  2. If the goods are not in conformity with the contract, the Customer may demand their repair or replacement. The Customer may demand a price reduction or withdraw from the contract where repair and replacement are impossible or would require excessive costs, where the Seller has not carried them out within a reasonable time or has refused to bring the goods into conformity with the contract, where the lack of conformity persists despite an attempt at repair or replacement, or where it is so significant that it justifies this straight away. The Customer may not withdraw from the contract if the lack of conformity is insignificant.
  3. A complaint can be submitted by e-mail to druk@rubikon3d.com or by post to the Seller's address. It will be easier to process if it contains the Customer's first and last name, the order number, a description of the lack of conformity, photos and the Customer's demand.
  4. The Seller responds to a complaint within 14 days of receiving it. No response within this time means that the complaint has been accepted.
  5. The costs of repair or replacement, including the cost of returning and re-sending the goods, are borne by the Seller.
  6. A Product not fitting a device other than the one indicated in the Product description is not a lack of conformity of the goods with the contract.
  7. Towards Customers who are neither Consumers nor Entrepreneurs with Consumer Rights, the Seller's liability under the statutory warranty for defects (rękojmia) is excluded (art. 558 § 1 (Article 558 § 1) of the Civil Code).

§ 11a. Guarantee

  1. Independently of the liability for lack of conformity of the goods with the contract (§ 11), the Seller grants a quality guarantee for Products and for prints made as part of Custom Printing, bought in the Shop or directly from the Seller on OLX and Allegro Lokalnie. The guarantee does not cover goods bought through Etsy and eBay. The guarantor is the Seller: Patryk Wołosowicz, ul. Świerzawska 4/229, 60-321 Poznań, e-mail: druk@rubikon3d.com.
  2. The guarantee lasts 1 year (12 months) from the day the goods are handed over to the Customer. It is valid within Poland: goods for replacement or repair are collected from and sent back to an address in Poland.
  3. The guarantee covers material defects and defects in the making of the print that become apparent during the guarantee period when the goods are used as intended and in accordance with the Product description or the arrangements in the Quote, e.g. delamination, cracking along the layers or parts coming unstuck.
  4. The guarantee does not cover:
    • normal wear and tear of the goods,
    • mechanical damage and damage caused by the user,
    • the effects of temperature, chemicals or UV radiation beyond the use stated in the Product description or in the Quote,
    • the effects of modifications and of using the goods not as intended or not in accordance with the description,
    • a Product not fitting a device other than the one indicated in the Product description,
    • for Custom Printing - defects resulting from the file or design provided by the Customer, including its geometry, dimensions, fit and structural strength, unless in the Quote the Seller undertook to check or correct the design (§ 4 point 5),
    • features of 3D prints described in § 7, which are not defects.
  5. A guarantee claim is made by e-mail to druk@rubikon3d.com or by post to the Seller's address. It will be easier to process if the claim contains the order number, a description of the defect and photos. A guarantee card or receipt is not needed - the order number or other proof of purchase is enough.
  6. The Seller responds to the claim within 14 days of receiving it. If the defective goods are to be returned to the Seller, the Seller gives the Customer a shipping code or refunds the documented cost of sending them, up to the price of the cheapest delivery method given on the Shipping and payments page. While the goods are with the Seller, the Seller bears the risk of their accidental loss or damage.
  7. Under the guarantee, the Seller, at its choice, replaces the goods with goods free from defects or repairs them. If replacement and repair are not possible, the Seller refunds the price paid for the defective goods. The Seller performs these obligations without undue delay, and no later than 14 days from the day of receiving the goods, or, where the goods do not need to be returned to the Seller, from the day the claim was accepted. The Seller bears the cost of shipping the replaced or repaired goods.
  8. If the Seller replaces the goods or carries out a significant repair, the guarantee period starts again from the day the goods free from defects are delivered to the Customer or the repaired goods are returned. If only part of the goods has been replaced, the guarantee period starts again for that part. In other cases, the guarantee period is extended by the time during which the Customer could not use the goods because of the defect.
  9. Where the goods are not in conformity with the contract, the Consumer and the Entrepreneur with Consumer Rights have statutory rights against the Seller, exercised at the Seller's expense (§ 11). The guarantee does not affect them: it does not exclude, limit or suspend them. The Customer decides whether to use the guarantee or the rights relating to lack of conformity of the goods with the contract.
  10. Towards Customers who are neither Consumers nor Entrepreneurs with Consumer Rights, the Seller's liability under the statutory warranty for defects (rękojmia) remains excluded (§ 11 point 7), but the guarantee applies to them under the rules of this section.
  11. The guarantee statement is this section of the Terms. The Seller provides its content to the Customer together with the goods - as a printout in the parcel (in the instructions included with the product) or as a PDF file sent by e-mail - and, at the Customer's request, also later, on paper or by e-mail.

§ 12. Out-of-court dispute resolution

  1. The Consumer may use out-of-court methods of dealing with complaints and pursuing claims, e.g. ask for help from a municipal or district consumer ombudsman (rzecznik konsumentów) or a consumer organisation, or submit an application to a permanent consumer arbitration court at the regional inspectorate of the Trade Inspection (Inspekcja Handlowa).
  2. Information about these methods is available on the website of the Office of Competition and Consumer Protection (UOKiK): uokik.gov.pl.
  3. Using them is voluntary. If the Seller does not accept a complaint, it will inform the Consumer whether it agrees to out-of-court dispute resolution.

§ 13. Personal data

  1. The controller of Customers' personal data is the Seller. The rules for processing data are described in the Privacy Policy.

§ 14. Rights to content and designs

  1. Photos, descriptions, Product designs and other content in the Shop are protected by copyright. Copying them for commercial purposes requires the Seller's consent.
  2. Buying a Product does not give any rights to its design or files.
  3. Files sent by the Customer remain the Customer's property. The Seller uses them only to prepare the Quote and fulfil the order and does not share them with other people.

§ 15. Final provisions

  1. The Seller may change these Terms for important reasons, in particular changes in the law, in the scope of services or in payment or delivery methods. The amended Terms apply from the day they are published in the Shop. Contracts concluded earlier are governed by the Terms in force on the day they were concluded.
  2. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on the Provision of Electronic Services (ustawa o świadczeniu usług drogą elektroniczną).
  3. These Terms do not limit the rights of the Consumer or the Entrepreneur with Consumer Rights under mandatory provisions of law. In case of conflict, the provisions of law apply.
  4. Disputes with Customers who are neither Consumers nor Entrepreneurs with Consumer Rights are settled by the court having jurisdiction over the Seller's place of residence.
  5. These Terms apply from the day they are published in the Shop.

Annex - model withdrawal form

Fill in and return this form only if you wish to withdraw from the contract.

  • To: Patryk Wołosowicz (Rubikon 3D), ul. Świerzawska 4/229, 60-321 Poznań, e-mail: druk@rubikon3d.com
  • I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / contract for the supply of the following goods(*) / contract for specific work consisting in making the following goods(*) / contract for the provision of the following service(*): ...
  • Contract concluded on(*) / goods received on(*): ...
  • Name of consumer(s): ...
  • Address of consumer(s): ...
  • Signature of consumer(s) (only if this form is sent on paper): ...
  • Date: ...

(*) Delete as appropriate.