Payments from Poland only for now: BLIK, fast online transfer and bank transfer to a Polish account. We ship within Poland. Payments for customers outside Poland are coming soon.

Returns and complaints

What to do if you want to return goods or if the goods are not in conformity with the contract. This is a summary, the full text is in the Terms.

About this translation

This English version is a translation provided for convenience. In case of any discrepancy, the Polish version (Zwroty i reklamacje) is binding.

Returning goods within 14 days

As a consumer (or an entrepreneur with consumer rights), you may withdraw from a contract for the sale of a Product within 14 days without giving any reason. The period runs from the day on which you, or a person indicated by you other than the carrier, take possession of the Product.

  1. Before the period expires, send a statement of withdrawal: by e-mail to druk@rubikon3d.com or by post to ul. Świerzawska 4/229, 60-321 Poznań. You may use the model form in the annex to the Terms, but you do not have to. We will confirm receipt of the statement by e-mail.
  2. Send the Product back to our address without undue delay, and no later than 14 days from the day of withdrawal. You bear the direct cost of returning it.
  3. We will refund all payments received, including the cost of delivery to you, without undue delay, and no later than 14 days from receiving the statement. The refund will be made using the same payment method that was used for the purchase, unless you agree to another method that does not involve any costs for you.

If a delivery method more expensive than the cheapest standard method we offer was chosen, we do not refund the difference in delivery costs. We may withhold the refund until the Product is back with us or until we receive proof that it has been sent back.

Exception: custom printing

The right of withdrawal does not apply to Custom Printing or to Products made according to individual dimensions or a design agreed with you. Such printing is carried out according to your specifications. You also have the rights relating to lack of conformity of the goods with the contract, described below, for Custom Printing.

Goods not in conformity with the contract - complaints

  1. We are liable for any lack of conformity of the goods with the contract that existed at the time of delivery and became apparent within 2 years of that time.
  2. You may demand repair or replacement. You may demand a price reduction or withdraw from the contract in the situations described in § 11 of the Terms. You may not withdraw from the contract if the lack of conformity is insignificant.
  3. You can submit a complaint by e-mail to druk@rubikon3d.com or by post to ul. Świerzawska 4/229, 60-321 Poznań. It will be easier to process if you give your first and last name, the order number, a description of the lack of conformity, photos and your demand.
  4. We will respond within 14 days of receiving the complaint. No response within this time means that the complaint has been accepted.
  5. We bear the costs of repair or replacement, including returning and re-sending the goods.

A Product not fitting a device other than the one indicated in its description is not a lack of conformity of the goods with the contract.

Guarantee

We give a one-year guarantee on Products and on prints from Custom Printing, counted from the day you receive the goods. It covers purchases in our shop and from us on OLX and Allegro Lokalnie, with delivery in Poland (it does not cover purchases through Etsy and eBay). It covers material defects and defects in the making of the print, e.g. delamination or cracking along the layers, that appear when the goods are used as intended and in accordance with the description. We will replace or repair defective goods, and if that is not possible - refund their price. We send new or repaired goods at our expense, and if the defective goods need to be sent back to us, we refund the shipping cost up to the cheapest delivery option given on the Shipping and payments page. Send your claim by e-mail to druk@rubikon3d.com or by post to our address, ideally with the order number, a description of the defect and photos. The guarantee does not limit your rights relating to lack of conformity of the goods with the contract - you choose which to use, and you will find the exclusions and full conditions in § 11a of the Terms.

More information

The full rules on withdrawal from the contract (§ 10), complaints (§ 11), the guarantee (§ 11a), out-of-court dispute resolution (§ 12) and the model form are in the Terms.